general terms of sale - Internet

In force on 07/20/2019 


These Terms and Conditions of Sale (referred to as "Terms and Conditions") apply without restriction or reservation to any purchase of the following services: 
  • Booking and ticketing of entertainment/services at PARC TEE'VOLI 
as proposed by the Service Provider to non-professional clients (“Clients or the Client”) on

The main features of the Services are available at

The Customer is required to read them before placing any orders. The choice and purchase of a Service is the sole responsibility of the Customer. 

These Gtcs are available at any time on and will prevail over any other documents.

The details of the service Provider are the following
Share capital of 4500 euros 
Registered with the EPINAL RCS, under number 850 539 461 
telephone: +33 (0)6 04 47 89 60 
The Services presented at are available for sale for the following territories: 
Customs duties or other local taxes or import duties or state taxes may be payable. They will be at the expense and are the sole responsibility of the Customer. 

The Services are provided at the current rates listed on, when the order is registered by the Service Provider.
Prices are expressed in Euros, excluding taxes and taxed. 

The rates take into account any reductions granted by the Service Provider at

These tariffs are firm and cannot be reviewed during their period of validity but the Service Provider reserves the right, outside the period of validity, to modify the prices at any time. 

The prices do not include the costs of processing, shipping, transport and delivery, which are charged in addition, under the conditions indicated on the site and calculated prior to the placing of the order. 

The payment requested from the Customer corresponds to the total amount. 


It is the Customer’s responsibility to select from the Services he wishes to order, according to the following terms: 
  • Order, payment and validation via an online ticket office (partner). 
The sale will only be considered valid after full payment of the price. It is the Customer’s responsibility to check the accuracy of the order and to report any errors immediately. 

Any order placed on constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider. 

The Service Provider reserves the right to cancel or refuse any order from a Customer with which there is a dispute regarding the payment of a previous order. 

The Customer will be able to follow the evolution of its order on the website.


The price is paid by secure payment, as follows: 
  • payment by credit card 
  • or payment by cheque 
  • or payment by bank transfer to the Seller’s bank account (the details of which are communicated to the Customer when placing the order) 
The price is payable in cash by the Customer, in full on the day of the placing of the order.
The payment data is exchanged in encrypted mode thanks to the protocol defined by the authorized payment provider intervening for banking transactions carried out on

Payments made by the Customer will only be considered final after the Service Provider has effectively collected the amounts due. 
The Service Provider will not be required to provide the Services ordered by the Customer if the Customer does not pay the full price under the above conditions. 


The Services ordered by the Customer will be provided as follows:  
  • Sending a confirmation email (email) with a voucher. 
These Services will be provided within a maximum of 72 working hours from the final validation of the Customer’s order, under the conditions set out in these Terms and Conditions at the address indicated by the Customer when ordering at
The Service Provider undertakes to make its best efforts to provide the Services ordered by the Client, within the framework of an obligation of means and within the time limits specified above. However, these deadlines shall be given for information purposes only. 
If the Services ordered have not been provided within 15 working days after the indicative date of supply, for any reason other than force majeure or the fact of the Customer, the sale of the Services may be resolved at the written request of the Customer under the conditions laid down in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him no later than 14 days after the date of termination of the contract, excluding any compensation or withholding. 
In the event of a specific request from the Customer concerning the conditions for the provision of the Services, duly accepted in writing by the Service Provider, the related costs will be the subject of a specific additional charge at a later date  
In the absence of reservations or claims expressly issued by the Customer upon receipt of the Services, they shall be deemed to conform to the order, in quantity and quality. 
The Customer shall have 30 days from the provision of the Services to issue complaints by Registered Letter with Acknowledgement of Receipt (LRAR), together with all supporting documents, to the Service Provider. 
No claim may be validly accepted if the Customer does not comply with these formalities and deadlines. 
The Service Provider shall reimburse or rectify as soon as possible and at its own expense the Services whose non-compliance has been duly proven by the Customer. 


Given the nature of the Services provided, orders placed by the Customer do not benefit from the right of withdrawal. 
The contract is therefore concluded definitively as soon as the order is placed by the Customer in accordance with the terms and conditions specified in these Terms and Conditions. 


The Service Provider guarantees, in accordance with the legal provisions and without additional payment, the Customer against any non-compliance or hidden defect, resulting from a defect in the design or performance of the Services ordered under the following conditions and conditions: 
  • Provisions relating to legal guarantees 
Article L217-4 of the Consumer Code 
The seller is obliged to deliver a good in conformity with the contract and is liable for defects of conformity existing at the time of delivery. It shall also be liable for defects in conformity resulting from the packaging, the installation instructions or the installation when the latter has been charged by the contract or has been carried out under its responsibility.” 
Article L217-5 of the Consumer Code 
“The property is in accordance with the contract: 
1) If it is suitable for the usual use of similar property and, where applicable: 
- it corresponds to the description given by the seller and possesses the qualities which he presented to the buyer in the form of a sample or model; 
- the quality which a purchaser may legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling; 
2) Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the seller.” 
Article L217-12 of the French Consumer Code 
“The action resulting from the failure to comply shall be prescribed within two years of the issue of the property.” 
Article L217-16 of the Consumer Code. 
'Where the buyer requires the seller, during the course of the commercial guarantee which was granted to him on the acquisition or repair of movable property, to restore the goods covered by the guarantee, any period of downtime of at least seven days shall be added to the remaining period of the guarantee. This period shall run from the time of the buyer’s request for intervention or the making available for repair of the property in question, if such making available is subsequent to the request for intervention.” 
In order to assert its rights, the Customer must inform the Service Provider, in writing (email or mail), of the existence of defects or defects in conformity. 
The Service Provider shall reimburse or rectify (to the extent possible) the services deemed defective as soon as possible and at the latest within 30 days of the Service Provider’s finding of the defect or defect. This refund can be made by bank transfer or cheque. 
The Service Provider’s guarantee is limited to the reimbursement of the Services actually paid by the Customer. 
The Service Provider may not be held liable or defaulting for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French jurisprudence. 
The Services provided through the Service Provider’s ________________ site comply with the regulations in force in France. The Service Provider cannot be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for choosing the Services requested, to verify. 


The Customer is informed that the collection of its personal data is necessary for the sale of the Services and their completion and delivery, entrusted to the Service Provider. Such personal data shall be collected only for the performance of the contract for the provision of services. 

8.1 Collection of personal data 
The personal data collected on are as follows: 
  • Order for Services: 
When the Customer orders Services: 
Surname, given names, postal address, telephone number and e-mail address. 
  • Payment 
As part of the payment of the Services offered on the website, it records financial data relating to the bank account or credit card of the Customer/user. 

8.2 Recipients of personal data 
Personal data are reserved for the sole use of the Service Provider and its employees. 

The data controller is the Service Provider, within the meaning of the Data Protection and Freedoms Act and as of 25 May 2018 of Regulation 2016/679 on the protection of personal data. 

8.3 Limitation of treatment 
Unless the Customer expresses its express agreement, its personal data are not used for advertising or marketing purposes. 

8.4 Duration of Data Retention 
The Service Provider shall keep the data thus collected for a period of 5 years, covering the period of the limitation of applicable contractual liability. 

8.5 Security and Confidentiality 
The Service Provider implements organisational, technical, software and physical measures regarding digital security to protect personal data against unauthorized alterations, destruction and access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet. 

8.6 Implementation of Customer and User Rights 
Pursuant to the regulations applicable to personal data, Customers and users of have the following rights: 
  • They can update or delete their data as follows: 
E-mail (e-mail) or mail sent by post to the head office of LA PLOMBINOISE DE LOISIRS SAS. 
  • They can delete their account by writing to the email address indicated in article 9.3 "Controller" 
  • They may exercise their right of access to know their personal data by writing to the address indicated in article 9.3 "Controller" 
  • If the personal data held by the Service Provider is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Data Controller" 
  • They may request the deletion of their personal data in accordance with applicable data protection laws by writing to the address indicated in article 9.3 "Controller" 
  • They may also request the portability of data held by the Service Provider to another service provider 
  • Finally, they may object to the processing of their data by the Service Provider 
These rights, since they do not preclude the purpose of the processing, may be exercised by sending a request by mail or by E-mail to the Data Controller whose details are indicated above. 
The controller must provide a response within a maximum of one month. 
In case of refusal to grant the request of the Customer, the latter must be justified. 
The Customer is informed that in the event of a refusal, he can lodge a complaint with the CNIL (3 place of Fontenoy, 75007 PARIS - FRANCE) or refer the matter to a judicial authority. 
The Customer may be asked to tick a box under which he agrees to receive informative and advertising e-mails from the Service Provider. It will always have the possibility to withdraw its agreement at any time by contacting the Service Provider (contact details above) or by following the unsubscribe link. 


The content of is the property of the Seller and its partners and is protected by French and international intellectual property laws. 

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement offence. 

These Terms and Conditions and the resulting transactions are governed and subject to French law. 
These Terms and Conditions are written in French. If they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute. 

For any complaint, please contact the customer service department at the postal or email address of the Service Provider indicated in ARTICLE 1 of these Terms and Conditions. 
The Client is informed that it can in any case resort to a conventional mediation, to the existing sectoral mediation bodies or to any alternative dispute resolution (conciliation, for example) in the event of a dispute. 
In the present case, the appointed mediator is : 
Le Stagiare 3.14 
518 Le Savernay, 88390 Renauvoid 
The Customer is also informed that it may also use the Online Dispute Resolution (ODR) platform: 

All disputes to which the purchase and sale transactions entered into pursuant to these Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of common law. 
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